Your Privacy at Crown Online Casino
Last updated: May 2026
1. Who We Are
Crown Casino online operates as an online gambling platform licenced under Curaçao jurisdiction, licence number 8048/JAZ. This Privacy Policy explains how we collect, use, store, and protect your personal information when you register and use the platform. By creating an account, you confirm that you have read this policy and consent to the practices described here. If you have questions about how we handle your data, contact us at support@crowncasinoplay.com before registering.
2. Information We Collect
The platform collects personal information at multiple points during registration and ongoing account use. The categories of data we collect include:
- Identity data: full legal name, date of birth, gender, and government-issued identification numbers
- Contact data: email address, phone number, and residential address
- Verification documents: copies of photo ID, proof of address, and payment method confirmation submitted during KYC
- Financial data: deposit and withdrawal history, payment method details, and transaction records
- Technical data: IP address, device type, browser type, operating system, and session timestamps
- Usage data: game history, betting activity, session duration, and platform navigation patterns
- Communications data: records of live chat sessions, email correspondence, and support interactions
The platform collects this information directly from you during registration, through automated tracking during platform use, and from third-party verification providers used during the KYC process.
3. How We Use Your Information
Crown Casino online uses your personal data for the following purposes:
- Account management: creating, maintaining, and administering your registered account
- Identity verification: confirming your identity and age in compliance with licence obligations
- Transaction processing: handling deposits, withdrawals, and bonus crediting accurately
- Fraud prevention: monitoring account activity for irregular patterns, suspicious transactions, and potential abuse
- Regulatory compliance: meeting reporting obligations under the applicable Curaçao gaming licence
- Customer support: responding to queries, resolving complaints, and managing account issues
- Responsible gambling: applying deposit limits, session restrictions, and self-exclusion tools linked to your account
- Platform improvement: analysing usage patterns to improve game performance, interface design, and support quality
- Marketing: sending promotional communications where you have provided consent - you can withdraw this consent at any time through your account settings
The platform does not use your data for automated decision-making that produces legal or similarly significant effects without human review.
4. Legal Basis for Processing
Online casino Crown processes your personal data on the following legal grounds:
- Contractual necessity: processing required to deliver the services you've registered for, including account management and payment processing
- Legal obligation: processing required to meet regulatory requirements under the Curaçao gaming licence, including KYC verification and transaction monitoring
- Legitimate interests: fraud prevention, platform security, and responsible gambling monitoring where these interests don't override your data rights
- Consent: marketing communications and non-essential cookie use, where you have actively opted in
The platform will always identify the applicable legal basis before processing your data for a new purpose not covered by this policy.
5. Who We Share Your Information With
Crown online casino shares your personal data only where necessary and with the following categories of recipients:
- Identity verification providers: third-party KYC services that confirm the authenticity of documents submitted during account verification
- Payment processors: financial institutions and payment service providers that handle deposit and withdrawal transactions
- Regulatory authorities: the Curaçao Gaming Control Board and any other authority with jurisdiction over platform operations where disclosure is legally required
- Fraud prevention services: third-party services that cross-reference account data against known fraud indicators and exclusion databases
- Technology providers: cloud hosting, cybersecurity, and platform infrastructure providers operating under data processing agreements
The platform does not sell your personal data to third parties, advertising networks, or data brokers under any circumstances. All third-party data processors operate under contractual obligations that meet the standards set out in this policy.
6. Cookies and Tracking Technologies
Crown Casino online uses cookies and similar tracking technologies across the platform. These fall into four categories:
- Essential cookies: required for the platform to function - session management, login authentication, and security checks. These cannot be disabled without affecting platform access
- Functional cookies: remember your preferences such as language settings, display options, and game history within a session
- Analytics cookies: collect aggregated data on how players navigate and use the platform, used to identify performance issues and improve the user experience
- Marketing cookies: track activity across sessions to deliver relevant promotional content where you have consented to marketing communications
The platform displays a cookie consent prompt on first visit. You can manage non-essential cookie preferences at any time through the cookie settings panel in the platform footer.
7. Data Retention
Online casino Crown retains your personal data for as long as your account remains active and for a minimum of five years following account closure. This retention period reflects regulatory obligations under the applicable gaming licence and standard financial record-keeping requirements.
Specific retention periods by data type:
- Identity and verification documents: five years from account closure
- Transaction records: five years from the date of each transaction
- Communications records: three years from the date of each interaction
- Technical and usage data: two years from collection
The platform deletes or anonymises data once the applicable retention period expires, unless a legal obligation requires extended storage. You can request confirmation of the retention period applying to your specific data by contacting support@crowncasinoplay.com.
8. Data Security
Crown online casino applies industry-standard technical and organisational measures to protect your personal data against unauthorised access, disclosure, alteration, and loss. Security measures in place include:
- SSL encryption: all data transmitted between your device and the platform uses 256-bit SSL encryption
- Access controls: personal data access within the organisation is restricted to staff who require it for their specific role
- Two-factor authentication: available on all registered accounts and strongly recommended for account security
- Regular security audits: the platform undergoes periodic independent security assessments
- Incident response: a documented process for detecting, containing, and notifying affected parties in the event of a data breach
The platform cannot guarantee absolute security against all threats but maintains a standard of protection proportionate to the sensitivity of the data held. If you suspect your account has been compromised, contact support immediately via live chat.
9. International Data Transfers
Crown Casino online operates under Curaçao jurisdiction and may transfer your personal data to servers and service providers located outside your country of residence. Where data transfers occur, the platform applies appropriate safeguards including:
- Contractual protections: data processing agreements with all third-party recipients that impose equivalent data protection standards
- Adequacy assessments: transfers to jurisdictions assessed as providing an adequate level of data protection
- Standard contractual clauses: used where no adequacy decision applies, providing a contractual basis for transfer
The platform does not transfer your data to jurisdictions that lack adequate protections without first applying one of the above safeguards.
10. Your Rights
As a registered account holder on online casino Crown, you hold the following rights in relation to your personal data:
- Right of access: request a copy of the personal data we hold about you
- Right to rectification: request correction of inaccurate or incomplete data on your account
- Right to erasure: request deletion of your data where it is no longer required for the purposes it was collected, subject to regulatory retention obligations
- Right to restriction: request that we limit processing of your data in specific circumstances
- Right to data portability: request your data in a structured, machine-readable format where processing runs on a consent or contractual basis
- Right to object: object to processing based on legitimate interests, including direct marketing
- Right to withdraw consent: withdraw consent for marketing communications or non-essential cookies at any time without affecting prior processing
Submit data rights requests to support@crowncasinoplay.com. Crown Casino online responds to all verified requests within 30 days. Where a request is complex or high in volume, we may extend this period by a further 30 days and will notify you of the extension within the initial response window.
